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Закрытие Uk Ba Premium Service Centres И Новые Опции Получить Решение За 24 Часа

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Stop the Press - the closure of the UK BA Premium Service Centres and the introductions of the 3 new services

 

26 October 2018 – Just useful and interesting UK & EEA Immigration Law news and up-dates from the Legal Centre – Open 7 days a week - www.legalcentre.org – Mob : +44(0)7791145923

 

 

>>> The closure of the UK BA Premium Service Centres and the NEW options to get decision sin 24 hours: <noindex>http://legalcentre.org/files/UK_UK_New_Services_Oct_2018.pdf</noindex>

 

The UK BA Premium Service Centres will close from 30 Nov 2018 so there will be no more same day service appointments the way they were operating before. The new service will be introduced from the 1st November 2018. The services will also include the checking document service for the applicant.

 

Three different options are being introduced:

 

1. Standard service – 8 weeks

2. Premium service – 10 working day

3. Super premium service – 24 hours

 

The fees for the NEW Super Premium Service will be the same as the fees for the OLD Same Day Service: <noindex>https://www.gov.uk/government/publications/.../8-october-2018</noindex>

 

It may be possible to upload copies of your supporting evidence or bring them with you for your biometric appointment. There will be 57 application submission locations across the UK.

 

For example, for UK BA fee for the Tier 2(General) in-country application it will cost the applicant as follows:

 

• £1354 to get a decision in 8 weeks after attending your biometric enrolment – the new Standard Service

• £1813 to get a decision in 10 days after submitting your online application - the new Premium Service

• £1944 to get a decision on the next working day following your biometric enrolment -the new Super Premium Service

 

The above figures include the £19.20 biometric enrollment fee and exclude the NHS Surcharge fee of £150/£200 (currently; expected to increase to £300 and £400 accordingly)

 

In cases where the UK BA will be unable to process your application the UK BA will con-tact you.

 

Applicants in the UK seeking to remain in the UK or to settle permanently on the following routes will be eligible to use the new service UK Visa Citizenship Application Service (UKVCAS) from 5thNovember 2018:

 

• Tier 1 (Investor)

• Tier 1 (Exceptional Talent)

• Tier 1 (Entrepreneur)

• Tier 1 (Graduate Entrepreneur)

• Tier 2 (General)

• Tier 2 (Intra-Company Transfer): graduate trainee Tier 2 (Intra-Company Transfer): long term staff

• Tier 2 (Minister of Religion

• Tier 2 (Sportsperson)

• Tier 4 (General) student

• Tier 4 (Child) student

• Tier 5 (Temporary Worker)

• PBS Dependant –partner

• PBD Dependent child

• Member of HM forces or their dependants

• Turkish Businessperson or Worker

• Dependant partner of a Turkish Businessperson or Worker (ECAA 3 -Dependant Partner)

• Dependent child of a Turkish Businessperson or Worker (ECAA 3 -Dependant Child)

• Settle or extend your leave in the UK –Turkish ECAA categories only

• Settle in the UK –long residence

• Settle in the UK –child

• Settle in the UK -partner of a person or parent of a child already settled in the UK

• Settle in the UK -HM forces category

• Settle in the UK –refugee or humanitarian protection

• Settle in the UK -certain categories only

• Registration certificate as an EEA or Swiss national

• Document certifying permanent residence as an EEA or Swiss national

• British citizenship by naturalisation

• Register for British citizenship as a child under 18

• Register as a British citizen

• Update, replace or transfer -biometric residence permit

• Other leave to remain applications within the rules (unless noted below)

• Apply for a Home Office travel document

 

Applicants on the remaining routes will continue to need to use the existing service until January 2019. This includes most customers applying:

 

• To join family members in the UK as a dependant, other than a PBS dependent, armed forces dependent or ECAA dependent

• For family reunion with a refugee or person with humanitarian protection

• On the basis of statelessness

• On the basis of domestic violence under the specific route for that

• Making further submissions after a failed protection claim to only enroll your biometric information

• For a fee waiver or fee exemption

• For British citizenship

• For a certificate of right of abode

 

How will the new services roll-out work ?

 

• From the 2ndNovember: the UK BA partner SopraSteria will have their appointment booking tool live;

• From the 5th November: the new UKVCAS centres will-start to open around the country;

• And all locations will be open by the 29th November.

• During the period of the 5th November–29th Novem-ber, the majority of customers can choose whether to enrol their biometrics and submit their documents via these new centres or use the existing processes via Premium Service Centres.

• The 29th November: Premium Service Centres will close

• January2019: Service and Support Centres will open, for use by a small number of customers who require more support with their applications. These customers will continue to use the current process until January

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Читая эти нововведения, напрашивается вывод: в прошлом простому среднеститистическому негражданину UK, подающему в Премиум Сервис Центр, нужно было купить ксерокс для копий, теперь Сканер. А смысл теперь подавать в центр, где за 24 часа принимают решения, а не в тот же день. Можно за 10 дней. Ведь теперь, приехал, подал и если, что-то не так уже никто беседовать с тобой не будет. Это правильно я понимаю?

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Приветствую,

 

Да, правильно понимаете.

 

Поэтому все нужно готовить заранее и правильно. Если есть хотя бы малейшее сомнение или риск отказаза, всегда можно перестраховаться и спать спокойно: <noindex>https://legalcentre.org/Konsultacija-s-Advokatom.html</noindex> или <noindex>https://legalcentre.org/proverka-zayavleniy.html</noindex> или <noindex>https://legalcentre.org/Obshee-soprovozdenie.html</noindex> и т.п.

 

Читая эти нововведения, напрашивается вывод: в прошлом простому среднеститистическому негражданину UK, подающему в Премиум Сервис Центр, нужно было купить ксерокс для копий, теперь Сканер. А смысл теперь подавать в центр, где за 24 часа принимают решения, а не в тот же день. Можно за 10 дней. Ведь теперь, приехал, подал и если, что-то не так уже никто беседовать с тобой не будет. Это правильно я понимаю?

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Правильно ли я понял, что если раньше Премиум/СуперПремимум был доступен далеко не для всех основных категорий (скажем для T1 Ent был доступен только СуперПремиум и стоит космических 10500 GBP), то теперь абсолютно любой заявитель по перечисленным вверху категориям может получить решение по своей визе за 1 рабочий день, заплатив 2000 + остальные сборы?!?

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Приветствую,

 

Увы, нет.

 

Чуда не прозошло.

 

По этой категории или Super Premium за £10 500 + все остальные сборы, или по почте и пишут, что ожидание 26 недель.

 

Из опыта подачи на этой неделе.

 

 

Правильно ли я понял, что если раньше Премиум/СуперПремимум был доступен далеко не для всех основных категорий (скажем для T1 Ent был доступен только СуперПремиум и стоит космических 10500 GBP), то теперь абсолютно любой заявитель по перечисленным вверху категориям может получить решение по своей визе за 1 рабочий день, заплатив 2000 + остальные сборы?!?

 

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Приветствую,

 

Увы, нет.

 

Чуда не прозошло.

 

По этой категории или Super Premium за £10 500 + все остальные сборы, или по почте и пишут, что ожидание 26 недель.

 

Из опыта подачи на этой неделе.

Антон, т.е. Вы теперь со своими клиентами никуда ходить не сможете? Только помощь в подготовке документов, а клиенты теперь самостоятельно должны будут подавать документы?

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Наоборот.

 

В Premium Lounge уже ходили.

 

Даже стало как-то больше заявок :-)) (см. объяснение ниже).

 

Клиенту в принципе нужно только сдать биометрику в центре - это базовые заявления.

 

Документы же на руках будут оставаться.

 

По Premium Appointment у меня уже зарпись до мая 2019 года по делам клиентов и форумчан.

 

Новая система она только для UK BA хороша - она упрощает их работу.

 

А фактически она повторяет систему, через которую Вы проходили когда подавали на Entry Clearance.

 

Чуть что не так - отказ.

 

Т.е. те, кто будут подаваться и готовить документы сами, будут теперь задумываться, что нужно сделать, что бы не получить отказ и не выбрасывать деньги на ветер надеясь на свои силы или ОБС раз за разом.

 

Апелляции так же будут слушаться в суде.

 

Так же езжу по тюрьмам и Detention Centres, если нужно.

 

На слеующей неделе буду на Marriage Interview склиеном в Liverpool.

 

В общем, я благодарен нашему UK Border Agency - не дает скучать (с)

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А должно было быть ?

 

Один Brexit подстегнул большинство Европейцев заняться Permanent Residence и гражданством.

 

Для Вас, как для иммигранта, по-идее, если все делать правильно, есть плюсы:

 

- не нужно будет отсылать орииналы в UK BA

 

- не нужно делать отдельно и посылать 2 фото

 

- не нужно осылать оригиналы BRP и паспортов

 

- стоимость сдачи биометрики уже включена

 

Что интересно. UK BA только сейчас начал использовать систему "удаленной" работы с документами в то время как Legal Centre использовал эту систему уже лет 10 минимум.

 

Как-то так.

 

Понятно, спасибо. Значит всё не так плохо :)

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А должно было быть ?

 

Один Brexit подстегнул большинство Европейцев заняться Permanent Residence и гражданством.

 

Для Вас, как для иммигранта, по-идее, если все делать правильно, есть плюсы:

 

- не нужно будет отсылать орииналы в UK BA

 

- не нужно делать отдельно и посылать 2 фото

 

- не нужно осылать оригиналы BRP и паспортов

 

- стоимость сдачи биометрики уже включена

 

Что интересно. UK BA только сейчас начал использовать систему "удаленной" работы с документами в то время как Legal Centre использовал эту систему уже лет 10 минимум.

 

Как-то так.

 

Я планировал подавать документы с Вами в личном визите в Solihull, но после прочтения новости забеспокоился что теперь всё будет сложнее.

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Приветствую,

 

В личном визите я был с клиентами только как завершающий штрих, дополнительный сервис от Legal Centre. Чуда от просто моего присутствия не могло быть :-)

 

Разумеется, все успешные дела и положительные решения зависили и зависят от качества подготовки документов.

 

Были и есть клиенты, кто просто заказывал проверку документов, как Вы здесь: <noindex>https://legalcentre.org/proverka-zayavleniy.html</noindex> или услугу сопровождения: <noindex>https://legalcentre.org/Obshee-soprovozdenie.html</noindex> или полное ведение дела.

 

С коллегами из UK BA продолжаю общаться. Когда нужно, звоню или посылаю E-mail на прямую.

 

"От перемены слагаемых сумма не меняется" (с).

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Приветствую,

 

Увы, нет.

 

Чуда не прозошло.

 

По этой категории или Super Premium за Ј10 500 + все остальные сборы, или по почте и пишут, что ожидание 26 недель.

 

Из опыта подачи на этой неделе.

 

Здравствуйте. Это была подача на первые 3 года T1 Ent или уже на extension?

 

Поясните так же последовательность, то есть человек не может заполнить анкету онлайн и показать документы в premium lounge? и должен только отправлять по почте?

 

Как-то все не совсем понятно, категория визы в списке выше указана, а премиум сервис все равно делать нельзя...

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Приветствую,

 

Мои текущие клиенты по категориям Tier 1 Entrepreneur и Investor получили продления или ILR до изменения в правилах.

 

Это было другое заявление.

 

На этой неделе готовлю завления NTL online по новой системе. И как обычно - гражданство, EEA(FM), EEA(PR) и т.п.

 

Сейчас уезжаю в мой любимый Premium Service Centre - нужно получить форумчанке SETM.

 

Если хотите проверить новую сисему - можете зарегестрировать профиль/заяление и посмотреть, как все проходит.

 

Кстати, на то же гражданство, EEA(FM) и т.п. пока есть анкеты на бумаге.

 

Система (пока) новая для всех.

 

Буду делиться опытом по мере работы с теми или иными заявлениями.

 

Кто подается по новой системе - так же делитесь отзывами.

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Что-то совсем непонятно стало

 

Вы написали, что "чуда не произошло", а потом, что по данной категории подавали людей только по старой системе (?)

 

Так может все прекрасно работает в плане премиум сервиса..

 

Поделитесь опытом, кто в курсе

 

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Приветствую,

 

1. Сейчас только начинает действовать НОВАЯ система. Уже есть сбои. Например, берет больше денег, чем нужно. Не дает "бесплатных" appointments (т.е. не fast track, за которые нужно доплачивать и т.п.).

 

2. Пока паралльлельно действует старая система.

3. Пока больше вопросов, чем ответов - переходный период ! У всех, включая меня

 

Заявления на гражданство и сложные заявления типа SET(DV) - система говорит "26 weeks". То есть опции fast track - не было (как не было и по "старой" системе, т.е. same day service).

 

Сечас готовлю несколько заявлений по новой системе, хотя так же подаю еще и по старой, например, EEA(FM), AN, MN1.

 

 

 

Что-то совсем непонятно стало

 

Вы написали, что "чуда не произошло", а потом, что по данной категории подавали людей только по старой системе (?)

 

Так может все прекрасно работает в плане премиум сервиса..

 

Поделитесь опытом, кто в курсе

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British Lawyer, вот теперь Вас понял! Спасибо за разъяснения

 

Держите в курсе как будут проходить заявления, какие будут опции по премиум услугам, особенно интересно если будет информация по Entrepreneur категории

 

 

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>>> The New UK BA application process update

 

There are the 3 services currently offered with the New application system:

  • Standard service, where the application will be decided within the current timescales of six months or eight weeks, depending on the type of application.
  • Priority service, where the decision is made in ten working days (until the end of November 2018) or in five working days (starting from December 2018).
  • Super priority service, where the applications will be decided on the next working day

There are also four different types of centres available to different applicants:

  • 6 core service centres offering free appointments
  • 50 enhanced service centres offering charged appointments
  • 1 premium lounge with an upgraded service in comfortable surroundings with spacious seating areas, hi-speed wifi and business facilities such as scanning and printing
  • 7 dedicated Service and Support Centres (SSC), to open in January 2019, for people who need more support with their applications. These SSCs will be for people:
    • applying under a family route
    • applying to join as a dependant
    • applying for family reunion
    • applying on the basis of statelessness
    • who qualify for a fee waiver or fee exemption
    • applying under the domestic violence route
    • making further submissions after a failed asylum claim
    • who are required to only enrol their biometric information

In the meantime, applicants applying online for leave based on family life or private life who are not yet able to use VCAS centres will have some limited appointments available at Premium Service Centres, from 29 November 2018 to 8 January 2019.

In addition to choosing the type of centre and the service of their choice, applicants will also have the option to purchase “added value services” such as same day appointments, document translation and interpretation.

Applicants will be told which service and which centre is available to them after having submitted the form online. In other words, the website should only offer to applicants the options of services and centres which they can use.

Until the 29th November 2018, applicants will have a choice between using the old system or the new system. The online application form is the same, and once completed, the applicant needs to chose between the old and the new system. Applicants should bear in mind that, once they have selected one of the two systems, there is no going back!

An applicant who wants a free appointment (that is an appointment at one of the six core service centres) the week of 12 November will only be able to book an appointment in Manchester, Birmingham, Glasgow and Cardiff, as Belfast and Croydon will not open until the week of 19 November.

Once an applicant has attended their appointment, although they will retain their passports, they should not travel or their application will be considered withdrawn. At a meeting with ILPA on 7 November, however, the UK BA representative confirmed that applicants will be allowed to travel, without withdrawing their application, between the date the application is submitted online and the date of their appointment at the centre.

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13 November 2018 – Just useful and interesting UK & EEA Immigration Law news and up-dates from the Legal Centre – Open 7 days a week - www.legalcentre.org – Mob : +44(0)7791145923
 
>>> Summary of the Sopra Steria Appointment in the Premium Lounge – the NEW Super Premium Service
 
A colleague accompanied his client to the new Premium Lounge in Mark Lane, EC3 (Lon-don) recently. The client was for Settlement (SETO) using the Super Priority Service
 
It turned out that instead of the 15-minute service it ran for almost 5 hours as the Sopra Steria has experienced several technical problems due to the amount of scanning the Sopra Steria needed to do in the morning. Apparently, they expected the applicants to bring far less documents for scanning (although it was possible to upload the documents before attending the Premium Lounge).
 
No Wi-Fi was currently available.
 
Despite the documents had been uploaded PRIOR to the appointment the Sopra Steria said that only half of the files were received, therefore the applicant had to hand ALL the docu-ments to the Sopra Steria again, so ALL the documents had to be scanned. Then the Sopra Steria said they needed to verify each document page by page. And they all work off very small laptops with small screens with the caseworker’s face right up against the screen try-ing to read the small screen.
After 5 hours the documents were scanned and the biometric enrolled.
 
Hopefully the Sopra Steria service will be improved very soon.

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>>> The new Immigration System – UK BA (Sopra Steria) – file uploads issues
 
The reports are pouring in that despite applicants uploading all the documents via the dedi-cated web-site before the UK BA appointments, often the UK BA does not receive all the attachments. Therefore the applicants must bring all the original documents with them in case the documents need to be re-scanned.
 
Otherwise the (Premium Lodge) appointment times can range from 45 mins to 4 hours, as reported by the clients and colleagues.

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21 November 2018 – Just useful and interesting UK & EEA Immigration Law news and up-dates from the Legal Centre – Open 7 days a week - www.legalcentre.org – Mob : +44(0)7791145923
 
>>> UK BA answers in relation to the New Front End services aka “the New Immigration System”
 
1. Existing on-line applications
 
Q: Will the existing online application system still be offered without using Sopra Steria?
 
A: Yes, until 29th November. After this, customers who are required to use UKVCAS must do so. Other customers will continue to use existing services until the SSCs open in January 2019.
 
Q: Can we continue with an application that has already been started online before the new system was set up?
 
A: Yes, any applications started before the implementation of UKVCAS can still be continued. The customer will just be returned to where they were on the form.
 
Q: Currently, FLR(M) applications are not included in the new Sopra Steria appointments until January when the Service Support Centres will be open. How are FLR(M) applicants supposed to submit their applications between now and then?
 
A: For some routes, including FLR(M), the online application form will take account of the customers’ specific circumstances and will guide them to the centre they need to attend to complete their application. It will be made clear during the online application if they will be using the SSC or UKVCAS centres and will only be allowed to book an appointment at the appropriate centre.
 
From 29 November 2018, when the current PSCs close, until 8 January 2019 there will be limited appointments available in the PSCs for those not able to use UKVCAS applying online for leave based on family life or private life who choose UKVI’s 24- hour decision service. During your application you will be advised about which services you are able to use.
 
2. On demand service
 
Q: Can the on-demand service be used with the Super Priority service too (24-hour processing time) or is it only in combination with the Standard and Priority Decision services (5 to 10 working days)?
 
A: The customer will still have the option to choose a Super Priority Service along with the on-demand service, should they wish to do so.
 
Q: Can the on-demand service be used for Tier 1 Investor (extension), ILR as Tier 1 Investor (standard route), ILR as Tier 1 Investor (accelerated settlement route), Tier 1 Entrepreneur (extension), ILR as Tier 1 Entrepreneur (standard route), ILR as Tier 1 Entrepreneur (accelerated settlement route)?
 
A: The on-demand service will be available to all customers who use the UKVCAS route. The on-demand service is a separate offering, delivered by the UKVCAS supplier whereas the Super Priority/Priority services are delivered by UKVI. Where Priority and Super Priority services are available to an application type, they can be purchased for submission at an on-demand service.
 
A: Is there a set period of time to submit the supporting evidence/documents in advance of the on-demand appointment?
 
A: The (£10 500, old style) Super Premium Service will be discontinued at the end of the transition period to UKVCAS. Customers who previously used the Super Premium Route will now apply online and choose and pay for their case consideration time (service standard).
 
Once payment is taken the customer will be directed to book an appointment with our Commercial Partner Sopra Steria. Once in the Sopra Steria booking system customers will have a range of appointment types.
 
The documents can be uploaded at the time of the submission or ahead of submission via self-upload.
 
Standard Service – 8 weeks for limited leave applications and 6 months for Indefinite leave applications, Citizenship and EEA. All standard applications are measured from date of application.
 
Q: Is there a maximum number of applicants that can be included at an on-demand appointment? And also, a maximum number of dependants?
 
A: On Demand VIP price includes up to 10 applicants. On Demand pop up is to cover more than 10 applicants and single applications.
 
Q: Can main applicants share the appointment cost (i.e. share the total which is "from £9,100")?
It must be paid in one payment. Can all application types use VIP appointments?
 
A: Yes as long as under the UKVCAS remit
 
3. Tier 1 investors and entrepreneurs
 
Q: Can Tier 1 Investors and Entrepreneurs use the Priority Decision and Super Priority Ser-vices (even when not using the on-demand service)?
 
A: Tier 1 Investors can be considered for a standard service (8 week) and Priority Service 10 day under the new arrangements. T1 Entrepreneurs can be considered for a standard service (8 week).
 
4. Naturalisation applications
 
Q:Quicker decisions for nationality applications. Will the system offer a decision within 10 days or even 24 hours?
 
A: We have concentrated on delivering the new and innovative service to match existing premium service offerings. We recognise that there is some interest in a premium offering for citizenship applications. We will re-visit this in the new financial year. Any premium service is likely to offer a 10 day turn around. The fee for that service is still to be agreed. We are scoping a citizenship priority offering. We hope to launch an offering during 2019. Whilst this will offer a substantially quicker experience than the current six-month service standard, we do not envisage that this will be a 24-hour offering.
 
Q: For those applicants who are making an application for British Nationality/Citizenship, will they also need to attend an appointment to submit their original documents and certified copies, such as their passports and referee declaration forms, as is the case with the National-ity Document Return Service?
 
A: Yes, applicants will still need to attend a UKVCAS appointment with their documents (unless they can self-upload) and to lodge biometrics.
 
Q: Naturalisation applications – is there a plan for a joint passport/naturalisation application in the near future?
 
A: The Joint Citizenship and Passport application process is an innovative example of customer service. We are keen to deliver this in the new Service Centres and expect to be able to do so in the first quarter of 2019. As you know as we move through the transition period and launch of our new front-end mechanics across UKVI there will be a brief hiatus for the JCAP offering. We hope to recommence the offering early in 2019.
 
5. European passport returns service
 
Q: Can you confirm whether this applies to the European passport return service as well? Permanent Residency applications are listed under the new Front-End Service – will this service replace the European passport return service and whether there will be a Priority Decision service or Super Priority service available for this application ?
 
A: There have been no decisions to stop the EPRS service and European Casework do not offer Priority or Super Priority services
 
6. Costs of services
 
Q: Regarding the Enhanced Service points (e.g. the ones opening in London in w/c 19th Nov – Stratford, Wimbledon, Victoria, Shepherds Bush etc), will there be a cost for using these centres and if yes what will the cost be?
 
A: Yes, standard non-prime time (10-4) appointments are £60, but out of these hours will be £100. Weekend appointments are £125.
 
7. Booking appointments
 
Q: How do we book the Super Priority Service? Can this be done using the new system or do we need to continue call/email the HO.
 
A: Super Priority is chosen when the customer is completing their application form via Access UK.
 
8. Application dates
 
Q1. Is the date of the application the date it is submitted online or the date of attending the appointment?
 
A1: The date of application is the date the customer submits the application online. There must be an appointment available within 5 working days.
 
Q2: Given that the date of application for an online application is the date it is submitted using the online process, and an applicant for indefinite leave to remain should not make their application more than 28 days before their qualifying period is completed, what information is the Home Office providing to stop applicants from applying too early?
 
A2: We allow customers to start filling in their form in advance, so they can have time to gather information and evidence. We encourage customers to read the guidance which ex-plains that they should not submit settlement applications more than 28 says before their qualifying period is completed. We always welcome feedback on how to improve our forms and the information we provide customers. PO and policy are looking in to this issue to see where best to add some additional guidance to customers.
 
9. Supporting documentation
 
Q1:. Is it enough for us to scan documents and submit with the application, so the applicant will only need to attend an appointment to enrol biometric and not take any original documents?
 
Q2: As documents can now be uploaded electronically, does this mean that electronically generated documents (such as utility bills, etc) can also be accepted in this way?
 
A: The intention of digitising documents is that customers can choose to upload documents ahead of their appointment and electronically generated documents can be used as supporting evidence. Customers will have to continue to bring their original identity document for example passport to the service point however this will be scanned and returned.
 
10. Travel
 
Q: What information is the Home Office/Sopra Steria giving applicants given that they can-not travel after their passports have been returned to them, and are there currently any plans for introducing a travel facility during processing?
 
A: If you are applying for leave to remain, or indefinite leave to remain, you should not leave the UK until you have received a decision on your application. If you travel outside the “Common Travel Area” (CTA) before the decision is made on your application, your application will be treated as withdrawn.
 
The CTA is:
• UK
• Republic of Ireland
• Channel Islands
• Isle of Man
 
If the decision is made while you are outside the UK and your current leave has expired, you will not have a right to return to the UK and you may be refused entry at the UK border.
 
11. Consent
 
Q: Giving consent to the Home Office to verify documents submitted as part of an application ?
 
A: The consent declaration is triggered by a block in the form where applicants are given the declaration to print off and submit. The actual declaration (rather than just a tick on the form) can be found via the hyperlink and is what banks will ask for when we need to verify.
 
12 .Level of service
 
Q: What are the opening times of each centre ? Will any or all of the centres be open on weekends and, if so, will there be an additional charge for booking an appointment on a day on the weekend?
 
A: Sites won’t open of a weekend but in the main all Core sites will and some enhanced sites, there will be an additional charge for the weekend as this is classed as an out of hours appointment and is therefore an AVS.
 
Q: Will there be a Walk-In without an appointment facility as an alternative to next day and same day appointments and, if so, will there be an additional charge for this?
 
A: We offer customers the opportunity to purchase, for an additional fee, a same-day appointment, subject to appointment slots being available and these can be purchased. There is no facility to directly walk-in without an appointment, but the use a self-service terminal or library workstation or premium lounge reception can be used to complete their same-day appointment purchase, subject to available appointment slots.
 
Q: Can the additional services, not including the Standard, Priority and Super Priority services be purchased online prior to the date of an appointment or whether they have to be purchased at the respective centre on the day of the appointment?
 
A: Additional services are either linked to an appointment and are therefore purchased when the customer selects their appointment slot, or can be purchased as extra services either during the appointment booking process or afterwards by logging back in to the UKVCAS web-site. Extra services can be purchased up until the time of an appointment.
 
13. System issues
 
Q: When an application is submitted online using the new system there appears to be no facility to withdraw the application and claim a refund. In cases where the application has been submitted incorrectly and an applicant wishes to withdraw the application to submit a new one and claim a refund, there is no way to do this online. Can UKVI please confirm if there is a facility to withdraw and application and request a refund? If yes, please confirm how we can do this.
 
A: UKVI operations are currently revising the refund/withdrawal process so this is clear un-der the new service, we will share as soon as this is available. You can find further information on how to cancel your application here -https://www.gov.uk/cancel-visa
 
Q: UKVCAS website explained how appointments could be booked out-of-hours, next day, same day etc, but did not give any indication as to processing times. I still don't know whether a same-day appointment leads to a same-day decision
 
A: The speed of the appointment has no effect on the decision making. UKVI offer the priority consideration on Access UK if applicable and customers can choose a faster appointment on Sopra Steria’s appointment booking.
 
14. Appointments and uploading documents
 
Q: When an application is submitted online and appointment is booked and paid for (e.g. an appointment at a Premium Lounge costs £260) there is no facility to reschedule the appointment should the applicant need to change their appointment date. Instead the applicant has to cancel the appointment and loses the additional fee for the appointment. They then have to book a new appointment and potentially pay a new fee for it. Can UKVI please con-firm whether there should be a facility to reschedule an appointment without losing the fee paid and if yes how do we go about rescheduling if required?
 
A: Yes, Sopra should allow the customer to reschedule an appointment for no further cost. UKVI will feed this back to Sopra.
 
Q: Our understanding of the new system is that original documents would not be required to be submitted so unsure why Sopra are insisting on them being taken to the appointment?
 
A: There is no need for customers to bring their evidence to their appointment if they have self-uploaded. The customer will need to bring their passport of travel document to their appointment as this cannot be self-uploaded.
 
We have now done a couple of cases under the new system and having spoken to clients as to what has happened at the appointments, it would appear that the client should take a hard copy application bundle to the appointment with them (in the traditional sense). My clients are feeding back that the officers seem to go through the bundle whilst looking at their computer screen.
 
Q: It would appear that the clients should take a hard copy application bundle to the ap-pointment with them (in the traditional sense) as the officers seem to go through the bundle whilst looking at their computer screens
 
A: We are requesting that documents scanned and uploaded at home are brought to the ser-vice point in case there is an issue with any of the uploaded documents, to avoid inconvenience to the applicant of re submission. We will be keeping this policy under review.
 
There is no requirement for staff to cross-check hardcopy documents against digital copies and this messaging will be reinforced in operational update bulletins.
 
NB: A couple of issues to be aware of:
 
Q: Uploading documents must be split up into different categories (Passports, finance etc).
 
A: Correct
 
Q: Dependants docs are loaded to the same account as the principal applicant but under their own specific names.
 
A: Correct
 
Q Some have reported that at this end documents are showing as uploaded but at their end they are saying that they do not have them.
 
A: As part of continuous improvement UKVI will work with Sopra to ensure customers can view their uploaded evidence to enable them to check the quality and quantity.
 
Q: Once you have uploaded the document you don’t seem to be able to open the uploaded to check that you have indeed uploaded the correct document so you have to label very carefully before uploading. You can however remove an upload if you need to.
 
A: As above.
 
There is currently no functionality to view documents once you have uploaded them but will be added in the future.
 
Q: When my ILR clients attended the appointment with the ILR application, the applicants had a number of documents to be scanned as part of the application. The staff at the centre specifically said they would not accept his EDF energy bills and stated that certain items brought to the appointment were not mandatory documents and therefore did not need to be scanned. They went further to say that only the Police Registration Certificate was mandatory for the ILR application (which is not correct).
 
We are concerned that there may be an issue with the processing of this application in particular given that the centre staff would not scan the documents the applicant wished to submit.
 
A: Service point staff are not allowed to determine what documents can and cannot be scanned.
 
Q: Do you envisage that Sopra Steria will make sufficient numbers of free biometric appointment slots available to avoid applicants having to pay an additional fee, on top of the Home Office Priority and Super Priority fees?
A: No the customer pays for biometrics but if biometrics are not required then they will not be charged £19.20 for this service.
 
A: Sopra are required to offer an appointment at a core site within 5 working days of sub-mission.
 
15. BRP cards
 
Q: Will these be returned to applicants at the biometrics appointment?
 
A: Yes, they will be, no documents will be retained by Sopra Steria. However, applicants will be asked to return their BRP for secure destruction if a new BRP is issued or when their current BRP expires.

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21 November 2018 - Important and just useful news from the Legal Centre, www.legalcentre.org, 07791145923
 
 
Detailed illustration which immigration application types can be lodged via the UK BA New Application System via the Premium (10 days) or Super Premium (24 hours) options or only via Standard Service (8 weeks/6 months).

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Отчет о подготовке заявления SET(M) - ILR через Super Premium Service - рассмотрение за 24 часа.

То, что раньше называлось Premium Service теперь называется Super Premium Service.

Стимось госпошлины - £3018.12.

Обратите внимание, что на сегоднешний день есть только 2 опции подать на ILR по анкете SET(M):

- Standard Service: рассмотрение за 6 месяцев (£2408.20)

- Super Premium Service: рассмотрение за 24 часа (£3018.12)

Выкладываю screen shots всего процесса с момента подачи заявления Online и выбора New Service: http://legalcentre.org/files/Sopra_Steria_PDF.pdf

Помогал клиенту из Индии - нужно было подать SET(M) - ILR очень быстро. Эти клиенты (Индия и т.п.) 7 раз отмерят, перед тем, как выбрать адвоката не из своих. Кстати, это была 100% полностью дистанционная помощь в режиме online через Skype и наш DropBox. Я имею в виду, что клиент вообще не присылал оригиналы мне и я (как уже лет 10+ вообще-то с заявлениями из-за рубежа, например) и клиент работали с документами в режиме реального времене через наш профессиональный DropBox

Слоты на подачу заявления Super Premium Service клиента были (North - West of England, т.к. клиент оттуда) хоть на завтра, новый визовый центр всего в 4 милях от дома клиента, но за такой слот нужно бы было доплачивать центру +£100. Поэтому взял клиенту т.н. free slot (т.е. без доплаты в £100) через день, т.е. на четверг.

Слоты есть (около нас и за Лондоном). В Лондоне со слотами плохо.

Кстати, после подачи анкеты нужно найти новый визовый центр и сдать там биометрику в ТЕЧЕНИЕ 5 ДНЕЙ !

По анкете online. Она проще (для меня как адвоката). Анкету можно сохранять на любом этапе и возвращаться к ней позже.

Загрузка копий документов через новый сайт Sopra Steria...тут нужно понимать, что ты делаешь, тип заявления и что в какую категорию загружать. Многие тут застопорятся, я думаю.

Важный момент. Загружаемый файл не должен быть больше 6 MB. А так файлов до 6 MB может быть сколько угодно.

Файлы лучше группировать и сохранять, например, 6 зарплатных квитанций, одним файлом. При загрузке можно дать описание файлам. Хотя я так же рекомендую клиентам называть каждый файл так, чтобы из названия файла было понятно, что это за файл. Например: Sponsor-payslip-September-2018. Или Sponso-6-months-bank-statements-May2018-Nov2018.

Я на связи как всегда, если есть вопросы.

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Сегодня подал заявление клиентки из Индии на ILR и уже сегодня получил ILR approval для нее через т.н. Super Premium 24 hour service. См. обновленные пошаговые детали, включая образцы писем с момента получения UK BA заявления моей клиентки и до получения E-mail из UK BA о том, что моей клиентку дали ILR: http://legalcentre.org/files/Sopra_Steria_PDF.pdf 

Я подал заявление клиенки online во вторник вечером, т.е. 27 ноября 2018 года.

Слоты в Manchester Core Centre (клиентка живет рядом) были даже в 09.00 утра на следующие день, т.к. во вторник 28 ноября 2018 года. Но за допллнительные +£100.

Поэтому выбрали Manchester Core Centre с его "бесплатным" слотом через день, т.е. на сегодня, 29 ноября 2018 года.

За день до сдачи биометрики, т.к. 28 ноября 2018 получили подтверждение (см. ссылку выше) о том, что заявление клиентки рассматривается.

Приехали с клиенткой сегодня в Манчестерский цент в 10.00, и уже в 10.20 уже ушли оттуда. Все прошло быстро т.к. я предварительно загрузил ПРАВИЛЬНО сгруппированные мною документы клиентки через сайт UK BA заранее.

В 15.30 я уже получил уведомление из UK BA о том, что заявление клиенти на ILR было рассмотрено положительно.

Скажу честно, мое присутствие фактически было не нужно, т.к. вся работа была сделана мною заранее и клиенка просто приехала в Манчесте сегодня для сдачи биометрики. Мне просто было инересно посмотреть, как обстоят дела в Манчестерском Центре.

У кого есть вопросы - спрашивайте - буду рад помочь.

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>>> UKVI update on FLR(M) and FLR(FP) applications

The FLR(M) and the FLR(FP) applications can, until the 9th January 2019, be submitted via some of the PSCs, still:

“…here is an outline of the customer choices for those applying through the FLR(M) and FLR (FP) routes between the closure of the Premium Service Centres (PSC’s) on the 29th November until the introduction of the Service Support Centres (SSC’s) in January

Any customer making a FLR(M) or an FLR(FP) application online from the 29th November will have full access to the choice of a standard or a super priority decision. From then, any customers making an online application will be presented with the option to select;

- UKVCAS or
- existing services which are the post office or PSC routes.

If a customer opts for the post office/PSC route and finds they are unable to obtain a PSC appointment they will be able to navigate back and choose to use UKVCAS. This will allow customers who are navigated back to UKVCAS to take advantage of Sopra’s full service offering by paying an additional fee to attend enhanced service points that Sopra Steria offer in local libraries offering them a greater choice of location. We anticipate this will result in an increased take up of SPV applications and to mitigate any impact we are exploring using some existing caseworking capacity within the PSC sites to support operations and meet potential demand.

Customers applying on paper based routes will not have the option to access super priority decisions as we will be encourage customers to apply online to both support our channel shift to a more seamless online customer journey and also ensure the PSC’s can close on time to allow a smooth transition to SSC’s and to mitigate any risks to the SSC’s being introduced in January.”

>>> UKVI correspondence: The EEA nationals are currently NOT able to use the New Front End Services

“With regards to EEA/Swiss Nationals using the new service:

UKVI plan to include EEA and Swiss Nationals in this service, however we cannot currently confirm the date this will become available.

EEA and Swiss Nationals should continue to use the existing online or postal process at the current time.

Please continue to check our website for any updates.

Apologies for any inconvenience caused.

With regards to the European Passport Return Service (EPRS):

As the service arrangement for the EU settlement scheme is still to be announced, EPRS will continue to operate until the new service arrangements have been confirmed.

Many Thanks
Front End Services Team”

>>> UKVI Guidance: UKVI’s new front end services: what you need to know: https://www.gov.uk/guidance/ukvis-ne...tent=immediate

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Как выглядит новый UKVSAC Core Centre в г. Манчесте. То есть то место, где оформляется биометрика и т.п. по т.н. New Front End Services. Ни больше, ни меньше:

Sopra_Steria_Manchester_November_2018.jp

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